Terms and Conditions
By accessing or using the platform provided by RESIDE HOMELINK INDIA LLP ("Company"), you agree to the following:
A. You consent to receive communications, including promotional messages and calls, from the Company or its third-party service providers on the contact details provided by you, even if your numbers are registered with Do Not Call registries.
B. Your consent will be automatically renewed every year. To cancel, email grievance@reside.network or legal@reside.network and call UNIT-1507, 15TH FLOOR, A-BLOCK, ATS BOUQUET, SECTOR-132, NOIDA, GAUTAM BUDDHA NAGAR, UTTAR PRADESH, INDIA-201301.
C. The Company reserves the right to modify these terms at any time, and all modified terms will be retroactively applicable. It is your responsibility to review the changes.
D. These terms are governed by Indian laws, with exclusive jurisdiction to courts in Noida, Uttar Pradesh.
For any grievances, contact:
Grievance Officer
RESIDE HOMELINK INDIA LLP
UNIT-1507, 15TH FLOOR, A-BLOCK, ATS BOUQUET, SECTOR-132, NOIDA, GAUTAM BUDDHA NAGAR, UTTAR PRADESH, INDIA-201301
Email: grievance@reside.network, legal@reside.network
Privacy Policy
We at RESIDE HOMELINK INDIA LLP ("Company," "we," "us," or "our") are committed to respecting your online privacy and recognise the need for appropriate protection and management of any personally identifiable information you share with us.
This Privacy Policy ("Policy") governs our website available at [Your Website URL] and our mobile application (collectively, the "Platform"). The Policy describes how RESIDE HOMELINK INDIA LLP collects, uses, discloses, and transfers personal data of users while browsing the Platform or availing specific services therein (the "Services").
This Policy describes how we process personal data of all users of our Platform or Services, including buyers, renters, owners, dealers, brokers, and website visitors.
"Personal Data" means any data about an individual who is identifiable by or in relation to such data.
By providing your consent to this Policy, either on the Platform or through other means, or accessing the Platform and Services, you consent to the Company's processing of your Personal Data in accordance with this Policy. Where required, for processing your Personal Data for distinct purposes, we seek your consent separately on the Platform or through other means.
Personal Data We Collect
We collect the following types of Personal Data about you when you access our Platform or Services:
A. Information You Give Us:
Personal Details: This includes your name, contact information (like addresses, e-mail addresses, phone number), and login information (like username).
Property Details: This includes the details of the property such as nature of the property (like commercial, residential, etc.), location details, property profile (like area, dimensions, road connectivity), photographs of your property (if any), pricing details, and details of the amenities.
Identification Documents: This includes any information that helps us identify and verify you (such as Aadhaar, voter ID, driver's license, PAN, passport, etc.) or your property (such as utility bills, sales deed, property registration documents, property tax documents, etc.).
Payment Information: We use third-party payment service providers to process your payments. You will be redirected to a third-party interface which will collect the required information from you to process the payment transaction. We may receive certain transaction details from third-party payment service providers. However, we do not store and do not have access to your financial information such as your bank account numbers, credit/debit card numbers, or UPI handle.
Communications Details: This includes records of your calls, emails, messages, or your communications in other forms related to any feedback, comments, queries, issue reports, customer support, or other communications that you send to us.Any other information that you provide to us with your permissions, consents, or preferences.
B. Information We Collect When You Use Our Platform:
Usage Data: Data collected and processed about you when you access the Platform, such as your search queries, intent capture, your account settings, times at which you access the Platforms, time spent on certain pages, inferences of your interests and preferences based on your usage.
Technical Data: Technical data may include data about the devices, software, and technology you use such as hardware model, operating system, IP address, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, network data, and web browser details.
Location Data: General location data, such as your city, region, or country. This may be understood from technical data such as your IP address.
Communication Data: When you communicate with the Platform or use the Platform to communicate with other members, the Company collects and stores information about your communication and any other information you provide.
Cookies Data: We use cookies or other similar technologies (like web beacons, log files, etc.) to recognise your device, remember you and support the continuity of your experience.
Purchase or Transactional Data: Transactional details, such as details about your purchase orders and the payments to and from your accounts with us.
App-Specific Permissions: This includes permissions for Notifications, Camera, Location, Phone (Dialer), Photos and videos on mobile devices.
Insight Data: We may use your data to derive insights into your usage of our Platform.
C. Information We Receive from Other Sources:
1. We may receive information about you from third parties, such as advertising and marketing partners. We may collect your information through property campaigns and publicly available sources.
2. How We Use Your Personal Data: The Platform may process your Personal Data for the following purposes:Provision of the Platform and ServicesOur marketing activitiesThird-party marketing activities. For Platform and Service improvementFor fraud preventionFor troubleshooting and recovery. Analytics operationsLegal obligationsFor communicating with youFor grievance redressal
3. Who We Share Your Personal Data With: The Company may disclose Personal Data only for the purposes explained in this Privacy Policy, with the following third parties:Service ProvidersOther Platform usersBanking PartnersLegal PurposesCorporate RestructuringOther Third Parties
4. Data Storage and Retention: Our Company is located in India. We store and process your personal data in India. However, we may transfer your personal data to our service providers or partners in other parts of the world. We will keep your Personal Data as long as it is necessary to provide you Services on the Platform or for the purposes for which the data was obtained.
5. Your Rights: You may access, verify, correct, complete, update or erase any of your Personal Data collected through the Platforms or Services by writing to us.You may withdraw your consent for any or all processing of your Personal Data by contacting us. You may opt out of receiving information about promotional offers by writing to our grievance officer.
6. Data Protection Practices: The security and confidentiality of your personal data is important to us and Company has invested significant resources to protect the safekeeping and confidentiality of your Personal Data.
7. Third-Party Websites, Apps, and Services: The Platform may contain links to third-party websites, apps, or services. This Privacy Policy does not apply to collection, use, storage, sharing, etc. by third parties when you visit or interact with their websites or services.
8. Children: The Platform is not intended for use by children under 18 years of age. We do not knowingly collect any information about, or market to, children, minors, or anyone under the age of 18.
9. Changes to this Privacy Policy: The Platform reserves the right to update, change or modify this Policy at any time. The Policy shall come to effect from the date of such update, change or modification.
10. Grievance Redressal: Questions, concerns or complaints related to the processing of your Personal Data may be made to the Grievance Officer appointed by the Company. In case of any grievances please contact:
Grievance Officer
RESIDE HOMELINK INDIA LLP
UNIT-1507, 15TH FLOOR, A-BLOCK, ATS BOUQUET, SECTOR-132, NOIDA, GAUTAM BUDDHA NAGAR, UTTAR PRADESH, INDIA-201301
Email: grievance@reside.network, legal@reside.network
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